Refund policy
RETURN, REFUND & EXCHANGE POLICY
At CIKADA CLOTHING, we want every order to reach you in the best possible condition. If there is an issue with your order, our team is here to help.
RETURN & EXCHANGE WINDOW
You may contact us within 7 days of receiving your order to request a return or exchange.
Please do not send any product back before receiving confirmation from our team.
ELIGIBLE RETURNS & EXCHANGES
We accept return or exchange requests where the product:
- Arrives damaged or defective.
- Is incorrect or different from the product ordered.
- Has a manufacturing defect.
The product must be:
- Unused.
- Unworn.
- Unwashed.
- Unaltered.
- In its original condition.
- Accompanied by all original tags, labels and packaging.
Products that have been worn, washed, altered or damaged after delivery, or products returned without their original tags, may not be eligible.
SALE ITEMS
Sale and discounted items are eligible for returns and exchanges, subject to the conditions stated in this policy.
RETURN SHIPPING
Return shipping responsibility depends on the reason for the return.
For approved return or exchange requests, our team will confirm the applicable return-shipping arrangement before the return is initiated.
HOW TO REQUEST A RETURN OR EXCHANGE
Contact us within 7 days of receiving your order.
Please include:
- Your order number.
- The reason for the return or exchange.
- Clear photographs or videos showing the issue, where applicable.
Our team will review your request and provide further instructions.
Please do not ship the product back until your request has been approved and return instructions have been provided.
REFUNDS
Approved refunds will be issued to the original payment method used for the order.
Once a refund has been approved and initiated, it generally takes 5–7 business days to reflect in the original payment method, depending on the payment provider or bank.
EXCHANGES
Exchanges are available for eligible products, subject to stock availability.
An exchange will be processed after the returned product has been received and inspected, where applicable.
CANCELLATIONS
Orders may be cancelled before dispatch.
Once an order has been dispatched, cancellation is no longer available.
To request a cancellation, contact us before dispatch.
CONTACT
CIKADA CLOTHING
New Delhi, India
Email: info@cikadaclothing.in
Instagram: @cikadaclothing.in