Privacy policy
PRIVACY POLICY
At CIKADA CLOTHING, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can contact us regarding your personal information.
INFORMATION WE COLLECT
When you visit our website, create an account, place an order, contact us, subscribe to our newsletter, or otherwise interact with CIKADA CLOTHING, we may collect information such as:
- Your name.
- Email address.
- Phone number.
- Billing and shipping address.
- Order and purchase details.
- Information you provide when contacting customer support.
- Information submitted through our newsletter subscription form.
- Website, device and browsing information collected through cookies and similar technologies.
HOW WE USE YOUR INFORMATION
We may use your information to:
- Process and fulfil your orders.
- Process payments.
- Arrange delivery of your purchases.
- Send order confirmations, shipping updates and other service-related communications.
- Process returns, refunds and exchanges.
- Respond to customer support requests.
- Improve our website, products and customer experience.
- Prevent fraud, misuse and unauthorised activity.
- Comply with applicable legal and regulatory requirements.
NEWSLETTER & MARKETING
If you choose to subscribe to the CIKADA CLOTHING newsletter, we may use the email address you provide to send you newsletters, product updates, brand news, launches, offers and other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails or by contacting us at info@cikadaclothing.in.
Subscribing to our newsletter is optional and is not required to place an order.
PAYMENT INFORMATION
Payments on our website may be processed through third-party payment providers.
Payment providers may collect and process payment information such as card, banking or other payment details required to complete your transaction.
We do not need to directly store your complete payment credentials when they are securely processed by the applicable payment provider.
Payment providers may handle your information according to their own privacy policies and security practices.
SHIPPING & DELIVERY
To fulfil your order, we may share the information necessary for delivery with our shipping and logistics partners.
This may include your name, phone number, shipping address and order details.
THIRD-PARTY SERVICES
We may use third-party service providers to operate our website and business.
These may include payment processors, shipping providers, analytics providers, email marketing services, website technology providers and other services necessary to operate our store.
These providers may process personal information on our behalf where necessary to provide their services.
COOKIES & SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
- Keep the website functioning properly.
- Remember preferences.
- Understand how visitors use our website.
- Improve website performance and customer experience.
- Support relevant website functionality.
You may be able to manage or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.
DATA SECURITY
We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
DATA RETENTION
We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, prevent fraud and comply with applicable legal obligations.
YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights regarding your personal information, including the ability to request information about how your data is used, request correction of inaccurate information, or withdraw consent where consent is the basis for processing.
Where you have subscribed to marketing communications, you can withdraw your marketing consent by using the unsubscribe option in our emails or by contacting us.
To make a privacy-related request, contact us at:
CHILDREN'S PRIVACY
Our website is not intended for children to provide personal information independently.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation.
POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable requirements.
Any updated version will be published on this page with a revised effective date.
CONTACT US
CIKADA CLOTHING
New Delhi, India
Email: info@cikadaclothing.in
Instagram: @cikadaclothing.in